Description of Handmade Ceramic Technology
1] tiny black spots
Because porcelain is made of clay, with the difference of mineral iron content in clay, the amount of iron dots after firing of different clay is different. It is healthy and harmless, and does not affect the use. To remove the black spots, chemical raw materials are needed, which does great harm to good porcelain.
2: Tiny pores
Ceramics according to the use of materials, formulation technology, pressure size, holding time, block thickness, sintering temperature, insulation time of different pore rate is also different, generally the more delicate white porcelain, the smaller the pore rate, the greater the rate of coarse ceramic pores.
3: Kiln change glaze color difference
Monochrome glazed ceramics because of the thickness of the glaze, the color of the blanks, and the placement of different, the color burned out will be slightly different each
Because the effect of the kiln glaze is uncontrollable, it often comes out of the kiln in one color. However, all the items we deliver are free from defects, so customers who buy kiln glaze should pay attention to that we will try our best to show different effects, but we can’t guarantee that every one is the same as the picture. It is suggested that the entity customers purchase( Among them, the effects of Xilan Xihong series soda firing process are obviously different. Please purchase other products if you care too much.)
4: Hand-drawn effect difference
Each picture we try to ensure that the same artist hand-painted, the painter will be based on the beauty of the picture slightly mobilized, color in the burning process will be due to the temperature of the fire changes, each will be slightly different.
5】 The difference between shape and size
Shop more than 30 yuan of the cup is basically hand-pulled blank, hand-pulled blank products each cup there is a certain difference in the size of the shape of the object, not static. Part of the hand pinch cup due to the random kneading relationship between the craftsmen, the difference is large, will be explained on the page, please take our detailed instructions as the basis.
Handmade products are not perfect. Customers who like handmade products are precisely because of the humanistic temperature conveyed by handcraft. Customers who mind handmade traces can try their best to buy our white porcelain products. The shape of white porcelain is relatively regular and fine. Some products of pottery clay and kiln change will sacrifice some fineness while pursuing simplicity and special effects.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aviator Beverages (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://teacoffeeuniverse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
