Features
1. With innovative technique to create abundant cream, make better taste.
2. Reusable -Can be used for over hundred of times, with good filtration effect,delicate appearance.
3. Refillable filter, Saving your money when you choose reusable coffee capsule
4. Compatible and being recognized by Nescafe Dolce Gusto Machine.
5. Perfect fine filtering functon.
6. Food-grade Material
Specification
*Filter Type : Reusable Nescafe Dolce Gusto Capsule
*Material: Stainless steel 304
*Size: 54mm*35mm
*Weight : about 35g/pcs
* Capacity : 8g Coffee Powder
Product offer
1pcs Stainless Steel Milk Capsule +(Gift: 1pcs spoon+ 1pcs Brush)
2pcs Stainless Steel Milk Capsule +(Gift: 1pcs spoon+ 1pcs Brush)
1pcs Stainless Steel Coffee Capsule +(Gift: 1pcs spoon+ 1pcs Brush)
2pcs Stainless Steel Coffee Capsule +(Gift: 1pcs spoon+ 1pcs Brush)
1pcs Plastic Coffee Capsule +(Gift: 1pcs spoon+ 1pcs Brush)
1pcs Stainless Steel Spoon
About FAQ
Pls Kindly Read this FAQ before using this capsule.
Question the coffee is not strong.
Cause 1:Maybe because of the coarse coffee power
Solution: Coffee power thickness must like as Nestle Nespresso capsule,coffee power need uniform particle.
Cause 2: maybe because of the fluffy coffee power
Solution: when you load the coffee,press harder and harder.
Question :When use the steel capsule,do not come coffee or a little coffee,why?
Cause 1:maybe in the steel capsule,there is a lot of coffee power
Solution: it is better to make the capsule only 95% full of coffee power .
Cause 2:maybe the coffee power ,very close
Solution: please see the instruction,how to fill the coffee power.
About shipping
1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
2. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
3. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
4. If you have not received your shipment within the period, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
5. We seller are not in charge of import duty, buyer is responsible for that. Any dispute caused by this is unreasonable.
6. BR buyer please provide the cpf or cnpj, it will be better for you to get it more quickly. Thanks
About feedback
If you are satisfied with our products, Pls give us 5 Stars Your satisfaction and positive feedback is very important to us.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback.
We will do our best to solve any problem and provide you with the best customer services. We will give you a positive feedback after
receiving the payment.
If you are unsatisfied with your items, please contact our Customer Service. We maintain high standards of excellence and strive for 100% customer satisfaction!
Feedback is very important We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.
It is impossible to address issues if we do not know about them!
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Aviator Beverages (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://teacoffeeuniverse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
